Contact

We’d like to hear more from you!


United Kingdom

Name: Gavin Stark
Title: UK Director
Telephone: +44 795 737 7805
Email: gavin.stark@ketosoftware.com
4 Hardman Square, Gartside Street,
Manchester, England, M3 3EB

Finland

Name: Markus Halonen
Title: Project Director
Phone: +358 40 7577861
Email: markus.halonen@ketosoftware.com
Kankurinkatu 4-6
05800 Hyvinkää Finland

Switzerland, Germany and other International Inquiries

Name: Veijo Hytti
Title: CEO
Telephone: +41 79 663 6633
Email: veijo.hytti@ketosoftware.com
Wiesenstrasse 8
8008 Zürich Switzerland


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Support

We are very proud of our growing reputation for fast, responsive support. Along with our proven POC and implementation process, we handle ongoing support with named main users and their substitutes in line with each customer’s policies.

Contact us for more on our support processes, response rates and SLA handling times >
Find our SLA and more in our secure documentation library (log in required) >

Standard support package contents

  • Incident reporting and resolution for named main users
  • 9-5 email and phone help desk for named main users
  • Software updates for servers support e.g. new database or OS versions
  • Software updates for Keto Software features, security, performance, usability etc.

Our typical SLA maintenance agreement doesn’t cover…

  • Customer data import/export
  • Email/phone support for end users
  • Upkeep or maintenance of the customer’s IT network, servers or workstations
  • Maintenance of the customer’s IT infrastructure, network or workstations
  • Customisation of the customer’s instance by parameterisation or new features

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